Tuesday, September 15, 2015

Retail Therapy – good or bad?


You know the phrase, “When the going gets tough, the tough go shopping”? There just may be some wisdom in that.

A survey conducted by TNS Global on behalf of Ebates.com found that more than half of Americans (52%, including 64% of women and 40% of men) admit to engaging in “retail therapy”—the act of shopping and spending to improve one’s mood. This echoes a previous study, published in the Journal of Psychology and Marketing, that revealed 62% of shoppers had purchased something to cheer themselves up, and another 28% had purchased as a form of celebration.

But beyond the quick rush provided by making a purchase, is “retail therapy” actually therapeutic? Renowned San Francisco therapist Peggy Wynne, who is known to personally appreciate the mood-boosting quality of a great pair of shoes, says that it can be. “We all enjoy a little retail therapy now and then,” she told me. “In small, manageable doses it can soothe the soul. Shopping isn’t a problem when it’s done in moderation.”

I wouldn’t exactly use the word “therapy” to describe the effects of shopping. Actually, it is just a “mood booster”. And everyone can agree that “stuff” won’t make you happy in the long run. Yet, if done in moderation, shopping can be a great pick-up. Maybe we should separate "shopping" and "buying" for the ones of us with too much STUFF.

In most consumer interviews, online shopping is increasingly mentioned as a type of mini mental vacation. This makes sense. It’s a relatively mindless, relaxing activity, and since many times the browsing session ends without anything being purchased, it’s often harmless as well. As a bonus, when faced with a difficult decision or arduous task, short breaks like these can actually improve performance and decision-making. Studies show that our unconscious mind continues to work out problems while we’re engaged in a different activity, provided we don’t switch over into tricky multi-tasking—juggling several things at once and not focusing on anything deeply.

Relaxation, Escape and Social Connection

When people think of the benefits of “retail therapy,” concepts like escape, entertainment and rejuvenation are usually at the top of the list.

When on vacation, I love to stroll the streets of Florence, Rome, Hong Kong or Bankok, just looking at the sights, the people and the fashion. Going into the stores with the country's inhabitants relaxes me. I never 'stroll' anywhere except in vacation.

If there’s one antidote to emotional distress, it’s human connection. We’re a species that’s meant to be with others. Whether that takes place over dinner, at home, or at the mall, it’s therapeutic.

Shopping can be therapeutic. Uncontrolled buying, on the other hand, can lead to clutter and even hoarding. 

Last evening, after two tiring days of seminars and teaching (all fun though!), I walked over to the mini-mall close to my apartment. I “invested” in an ice-cream cone (just store the results on my hips) yet felt I wanted to BUY something, maybe as a reward for all this fatigue.

Then I stopped myself, went into the supermarket and bought some nice wine. One glass was a nice enough reward and I don’t have to store anything.


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